Help & Support

Help & Support

Calls

  • How people can call you

    In order for someone to call your Indigo Telecom Pre-paid Satellite service they simply place the call to you just like any other International Direct Dial call. For example, from an Australian landline they simply dial the 0011 prefix followed by your service number 88216 XXXX XXXX, and from an Australian mobile phone they press the + symbol on the mobile phone's keypad until the + symbol appears on the screen, followed by your service number 88216 XXXX XXXXX.

    PLEASE NOTE: That calls made from a landline or mobile phone to an International Direct Dial satellite number will attract higher call rates than to other International Direct Dial numbers. Indigo Telecom recommends that callers be advised to investigate charges that will be imposed by their network service provider before placing a call to an International Direct Dial satellite number.

  • How to make a call

    When you purchase an Indigo Telecom Pre-paid Satellite service you are allocated an international satellite mobile number in a number range starting with 88216 XXXX XXXX. To make an outbound call from your Indigo Telecom Pre-paid satellite service to a standard Australian mobile number you simply dial the number you wish to call as per normal (e.g. 0419 XXX XXX).

    If you are making an outbound call to a standard landline number you just need to ensure you include the appropriate area code e.g. (07) for Queensland, (02) for New South Wales, etc.

    For calls to an International Direct Dial number simply press the + symbol on the keypad of your mobile phone until the + symbol appears on the screen, followed by the International Direct Dial number of the number you wish to call.

    Different call rates apply to different call scenarios. Please refer to the Indigo Telecom Pre-paid service rates for full details.

Credit

  • How to recharge your phone

    You can purchase Pre-paid Satellite recharge (credit) in store at an approved Indigo Telecom Dealer, Agent or Reseller. Alternatively, you can purchase credit by calling our Customer Care Operations team on 1800 848 729. Once you have purchased your Pre-paid Satellite recharge as a scratch-card, paper voucher or electronic PIN, you will need to undertake one of the following actions to load the recharge (credit) onto your account:

    • Call 150 and follow the voice prompts to enter scratch card, voucher or electronic PIN details; or
    • Send an SMS to 150 (txt the 14-digit scratch card, voucher or electronic PIN code, starting and ending with a #).

    Your account will now be recharged (credited) with the corresponding number of Units for the dollar value of the recharge payment.

Software Updates

Voice mail

  • Voice mail

    Dial 123 from your handset and follow the prompts to set up voice mail. Please note that call charges apply (refer to the Pre-paid service rates for full details).